FAQ

For any queries, reach out to us at: hello@theneighborspantry.com

How do I use the Tallow Balm?
Gently apply a small pea size amount to your skin and massage it in. A little goes a long way!

How should I store my balm?
Keep it in a cool, dry place away from sunlight. Medicine cabinet etc. 

How long will my 2oz and 4oz jars last?
The 2oz jar should last about 1.5 months with daily facial use, while the 4oz jar typically lasts around 3 months.

How can I make my soap last longer?
Use a soap dish that drains well to let your soap dry on all sides.

Why do you dry-render your tallow?
We dry-render to preserve tallow’s nutrients. This method avoids dilution, keeping the fatty acids intact for maximum skin benefits.

Will tallow clog pores?
No! Tallow closely mimics our skin’s natural oils, Tallow has a ranking of -2 which low on the comedogenic scale, meaning it's unlikely to clog pores. Its richness in CLA provides antimicrobial and anti-inflammatory benefits.

Why aren’t your balms whipped?
Whipping introduces air and potential bacteria, causing the product to lose volume once melted. We hand-pour our balms to retain their integrity and longevity.

Shelf life of tallow balm products?
Stored correctly, tallow is shelf-stable for 12 months however we know you will use it quickly. We use jojoba oil, which is less likely to go rancid compared to olive oil.

Why use Jojoba Oil?
Jojoba oil mirrors skin’s natural sebum and boosts the Vitamin E content in our balms. It’s non-comedogenic and organic, perfect for all skin types.

Is Tallow safe for kids and facial use?
Absolutely! Our grass-fed, finished tallow is packed with essential vitamins and mimics human skin, making it ideal for sensitive skin, babies, and adults alike. 

Can tallow help with eczema?
Yes! Tallow is rich in antimicrobial Palmitoleic Acid and Stearic Acid, which deeply moisturizes, regenerates, and soothes inflamed skin, making it great for eczema sufferers.

Where does your tallow come from?
Due to our growth, we now source tallow from multiple farms in the Hudson Valley: Kinderhook Farm (Valatie, NY), Grimaldi's Farm (Ghent, NY), and Woven Stars Farm (Ghent, NY). All these farms practice ethical, regenerative farming, and some are certified organic. The cattle are grass-fed, finished, and pasture-raised, ensuring the highest quality tallow for our products.

How long will it take to receive my cream?
We process orders within 48 hours and ship Monday through Friday.

Why does my cream’s texture vary?
Since each batch is handcrafted and sourced from different animals, slight variations in texture (from balm-like to creamy) occur, but all ingredients remain top-quality.  

Product Disclaimer
Please consult a healthcare professional if you have allergies. Always patch test products before use to ensure they are suitable for your skin.